Policies + Warranties

Please read our care instructions, located on the product page, to keep all your Copper Rose Jewelry items in great condition. Since we are unable to exchange sizes and lengths, please make sure to measure prior to ordering.

 

Return + Warranty Policy:

We use high quality materials and clasps in all our jewelry. We have a 15 day warranty upon order date, if you have received an item that came damaged or malfunctioned.  All custom pieces are final order. Items purchased through one of our retailers do not qualify for a return/refund directly through us.

Things can happen out of our control like children tugging on chains, lotions/creams or something catching your necklace. Please contact us if you require a new chain and we can send you an invoice.


Earrings Exchanges:

Earrings do not qualify for normal returns as standard practice due to the fact that they are in direct contact with penetrated skin. For this reasoning, all earrings are final sale. All earrings are sold in a pair, unless noted otherwise on the product page. We are not responsible for replacing a lost earring. 

 

Repairs

Please contact us to discuss possible repairs. Any return costs will be the customers responsibly. 



PLEAE NOTE: If a cancellation or refund is agreed upon by both parties, the purchaser will receive a store credit for the amount in which they paid.